Frame Galleria
Terms & Conditions and Returns Policy

Return Policy : We will accept returns of our standard products listed on our website within ten (10) days of receipt. We will not accept any returns on custom size products. Please contact our Customer Service Department at 1-800-577-5920 to discuss a return. Do not send back merchandise without prior authorization or it will be refused.

If a return is authorized (merchandise returned without an authorization will be refused):

• A 25% restocking charge will be applied.
• Once the return has been received we will issue a credit for the product total only. Freight charges will not be refunded.
• Any credits issued are for merchandise only, and must be used within six (6) months of date issued.
• We will send a return authorization form and label. The form must be must be included inside the box and the label attached to the outside of the box. The product must be repackaged as it was originally delivered.

Returned Checks: Returned or NSF checks will result in your account being placed on a prepaid or credit card status only. A forty dollar ($40) service charge will be assessed for each returned check.

Cancelled Orders: Orders may not be cancelled anytime after production of the order begins. Please view our Order Tracking System to see if the manufacturing process has begun.

Refused/Undeliverable Orders: Please do not refuse an order. Refused shipments are subject to a 25% restocking fee and freight charges will not be refunded.

Credit Card Orders: Orders being paid for by a credit card will be charged when the order is placed to verify credit card information. Any declined card orders will be cancelled. Orders over $2,500 from customers without an established account of at least 6 months will be contacted for account verification.

Prices: Listed at your cost on price list. Prices subject to change without notice. Consumer/Purchaser is responsible for any State, County, City, or Municipal Consumer Use Tax.

Shipping: All orders are shipped via UPS, Fed Ex, USPS, or Truck F.O.B. Cincinnati, OH 45246. All P.O., APO, FPO boxes will be shipped via Priority Mail Insured. Freight charges on all non-US shipments, P.O., APO, FPO, Hawaii, Puerto Rico and District of Columbia orders will be billed actual freight at time of shipping. All C.O.D. orders over $500.00 will have a separate C.O.D. tag per box. Orders requiring LTL shipping and/or require lift-gate delivery, inside delivery, residential delivery, or that include Oversize Frames may be subject to additional freight costs.

Claims: If damage has occurred due to mishandling by the delivering carrier we must be contacted within 48 hours of receipt of merchandise. Original packaging materials must be retained for inspection.

Any defective or damaged product or part will be replaced by a new and identical product or part free of charge if we have been notified within five (5) days of receipt. If damage has occurred and you feel that it was due to mishandling by the freight carrier, please contact Customer Service at 1-800-577-5920 to advise immediately. We will then file a claim. Please keep all packaging until claim has been settled.

Refused or Undeliverable Merchandise will be assessed a 25% restocking fee and freight charges will not be refunded.

225 Northland Blvd. - Cincinnati, Ohio 45246   (513)577-7107 - fax (513)577-7105